Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@olicus.tech.

Returns should be sent to:

Olicus Technology & Gaming AB
Tryvägen 22
513 35 Fristad
Sweden

Items sent back without first contacting us will not be accepted.

You can always contact us for any return-related questions at info@olicus.tech.

Pre-orders

Some products sold through Olicus may be offered as pre-orders.

Pre-orders may be cancelled at any time before shipment for a full refund by contacting info@olicus.tech.

Estimated shipping dates are provided as guidance only and may change due to manufacturing, logistics, supplier delays, or circumstances outside our control. If a significant delay occurs, we will notify affected customers.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Non-returnable items

Custom or personalized products cannot be returned unless they arrive damaged, defective, or do not match the agreed specification.

This includes, but is not limited to:

  • Custom engravings

  • Personalized markings or text

  • Made-to-order color configurations

  • Limited custom editions created specifically for a customer

Gift cards are non-refundable.

European Union 14-day right of withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, fill up the withdrawal form here (https://store.olicus.tech/pages/eu-withdrawal-form) and contact us at info@olicus.tech.

The product must be returned in accordance with applicable consumer protection laws.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@olicus.tech.